FAQ
1.What is time of delivery?
Since our products are produced according to each specific order, the delivery period will be 15days after confirmation of order. If it is small or sample order, please do check with us about whether we have ready goods in stock to make delivery as soon as possible.
2.What about quality assurance?
We offer one year warranty period beginning from the time of shipment for medical equipment, Per minor problems, we can provide free spare parts for replacements, Per serious problems, we can make replacement of free charge. But if the machine is damaged due to rough handling during the transportation, we are free of any responsibility, but we will still provide help to the buyer issue claims against the shipping company or insurance company, thus all the spare parts or expenses should be borne by buyer.
3.What about the price level?
We are confident that our prices are competitive compared with those at the same quality level.And we always adhere to the principle of provide top quality products with competitive prices. We have already established our good fame in many countries, especially in Africa, Middle East, European, Asia and South American through year after year efforts.
4.Why we find some prices are very high compared with some other supplier, and from the picture or it's model number, all looks the same?
As China is still a developing country, there are only a few products with patent rights, and copy products I spread very fast in the market. Of course, the prices of those copy products with cheap material and less quality control are relatively cheaper .
5.What is payment terms?
T/T in advance, L/C, Western Union, PayPal, MoneyGram.
6.Which shipping company usually using?
MAERSK-LINE, PIL, cosco, SAFMARINE, MARUBA, APL, CMA, CSAV, K-LINE, MSC, NYK, buyer's option will be our priority, we will give suggestion according to the schedule and services.
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